Our Team
Our team begins with our wonderful office staff, they lay down the foundation for great customer service. Our office supports our service technicians by helping them to be efficient and on time. We have three customer representatives who not only schedule your appointment at your convenience, but are also responsible for dispatching and processing your invoice. Knowing how important customer satisfaction is, they mail you a report card. This is our staffs way of watching over you from beginning to end.
One staff member supports the service technicians efforts. His responsibilities include product research, locating and delivering materials or equipment. Lastly, we have our full charge bookkeeper. She started with A&B as a teenager and knows her way around better than anyone.
Last but not least, we have our team of service technicians. They are the brick and mortar of A&B, each one is specialized in their own trade. Their average length of experience is nearly 18 years. Their average length of employment at A & B is about 13 years. We want you to feel good about having us in your home or business. Your service technician will be neat in appearance and well mannered.
Joining our team is difficult, not only do they have to be experienced, knowledgeable, and trustworthy. it's important that our technicians are creative thinkers. Usually there's more than one way to repair, replace, or install something. Therefore, excellent communication skills are a must so our customers can decide what solution most suits their needs. Drug and alcohol use is not tolerated.